Studies
Commissioned watching, record reviews, and sit-down briefings for people who run shops, cafés, and rooms for guests in Tbilisi and nearby towns.
Each study is a piece of work for one location, not a catalogue of features. We agree the rooms, the hours, and what you already collect at the till. Then we watch, draw, and talk it through at a table.
If you are unsure which format fits, start with the customer behavior study. Shorter observation days and desk reviews of visit records sit underneath it.
Customer behavior study
A three-to-six-week commission: on-site watching, a review of the records you already keep, drawn floor and hour sheets, and a ninety-minute briefing with the people who work the rooms.
Finding briefings
A sit-down with the drawings — yours from a past week of notes, or ours from a study — so the owner and the shift lead argue about the same marks on the paper.
Observation days
One or two agreed days on the floor when a full study would be too heavy — useful before a refit, a seasonal menu, or a new window.
Visit pattern review
Desk work on till extracts, booking lists, or stamp cards you already keep — hours, repeat names, and thin baskets drawn without a stranger sitting in the room.